You say that you have always been an avid book reader. The idea of starting a worm farm is my earliest memory of a business idea.
My parents tell me that as a kid I was always trying to come up with different business ideas. Was the worm farm really the invaluable catalyst for forming your business and life philosophy?
Could you name one particular experience that inspired you to create a company devoted to customer happiness?įor me, it's really been driven by daily examples of bad customer service in my everyday personal life. I would describe the entrepeneurial spirit as a combination of creativity and optimisim. I think usually by the time you're 12 years old, you either have the entrepreneurial spirit or you don't. In the book you say, "I've been an entrepreneur for most of my life." Do you think people are born entrepreneurs or do they become them? (edited by author)Īmazon Exclusive Author Q&A with Tony Hsieh, Author of Delivering Happinessġ. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing. He then joined Zappos as an adviser and investor, and eventually became CEO. In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. Sound crazy? It's all standard operating procedure at, the online retailer that's doing over $1 billion in gross merchandise sales every year. Help employees grow both personally and professionally. Apply research from the science of happiness to running a business. Focus on company culture as the #1 priority. Make customer service the entire company, not just a department. The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.
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